WORKPLACE MEDIATION is a process where an skilled, commercially-minded mediator helps two or more parties within an organisation resolve a dispute.
Workplace disputes can hinder your organisation's smooth running and create an unpleasant working environment.
Mediation has many advantages over other dispute resolution. It allows organisations to remain in control of the outcome and protect their interests, which differs from court where the outcome is decided by a judge.
Almost any dispute can be resolved with open-minded participants and an experienced mediator - some examples are listed below.
There are many benefits of mediation versus court action
We have highlighted some of the most important below
Mediation is cheaper than litigation or arbitration and costs are fixed at the outset
Parties are free to determine the outcome - no settlement can be imposed on them
Every part of the mediation is confidential, preserving privacy and sensitive information
Mediation is usually resolved in a day and
scheduled more quickly than a court hearing
Mediation is constructive, helping to foster collaboration and re-build relationships
Mediation works around your timetable, making it less disruptive than court action
Who should mediate, and when?
All workplace disputes should be settled quickly to protect the business.
Here are some examples where mediation has helped businesses get back on track.
Dispute regarding sales commission payments
A dispute regarding commissions threatened to stall sales and spread discontent into other departments.
Mediation resolved the dispute quickly and with little cost and established processes to avoid future issues.
Conflict over strategy direction disrupted growth
Debates and ambiguity over strategic direction caused misalignment and wasted management time.
Mediation resolved the dispute, built common purpose and re-established clarity of decision-making.
Founders disagreement threatened partnership
Growing distrust between founders was disrupting sales and the partnership was at risk.
Mediation resolved the dispute, clarified roles, re-energised the partnership and strengthen the management team.